RETURN & REFUND POLICY

Last Updated: June 2026

30-Day Return Policy

We want you to be completely satisfied with your purchase.

If you are not satisfied for any reason, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

In its original condition
Unused or with minimal signs of use
Returned in its original packaging whenever possible

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Items marked as final sale
Products damaged due to misuse or normal wear and tear

Return Process

To start a return, please contact our support team at:

Email: support@walfair.com

Please include:

Your order number
The reason for your return
Photos of the product (if the item is damaged or defective)

Our team will respond with return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include photos showing the issue so we can evaluate your claim.

If approved, we will provide one of the following at no additional cost:

A replacement product
A full refund
Another appropriate solution based on the situation

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

However, you may still request a return after receiving the item if it meets the return eligibility requirements.

Return Shipping

If the return is due to:

Our error
A damaged or defective product
An incorrect item received

WALFAIR will cover the return shipping costs.

For all other returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

WALFAIR